May 1 2019

This privacy notice informs you of how, when and why TCS collects personal data and lets you know how your personal data will be used.

Information about us

TCS a limited company registered in England under company number 6170111 and whose registered address is Jubilee House, Long Bennington Business Park, Main Road, Long Bennington, Nottinghamshire, NG23 5JR

Visiting our website

We hope that the TCS website provides helpful information about our company and the type of work we do.  We would like you to know that TCS is committed to safeguarding your privacy online.

The information we may collect

We may collect or obtain information about you from different places including:

  • directly from you
  • from a third party acting on your behalf e.g. an intermediary or broker
  • from publicly available sources
  • when we generate it ourselves
  • from other organisations.

We will only collect information about you in line with relevant regulations and law. This information may relate to any of the services we offer.

TCS does not capture or store any personally-identifying information (such as your e-mail address, name, title, or postal address) without your knowledge when you visit our website. You are always able to choose whether or not to provide such information to us.

How we might use your information

Any data you do provide, via our enquiry form or as part of our working relationship with you will be treated in the strictest confidence and held securely. We will only use your data for the activities


We deliver our regular e-newsletters.  We want to give you control over our use of your data for direct marketing purposes. This means you can opt-out of receiving emails from us at any time by unsubscribing using the link provided in our emails.

Who we can share your information with

We may share your information with other companies we work in partnership with. We may also share your information with others outside of TCS e.g. regulators, sub-contractors or suppliers providing services on our behalf.  We will obtain your agreement if data is shared to third-parties

Links to other websites

This privacy notice does not cover the links within the company website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Data Security

Personal data collected from the website is held within a secure environment and follows the TCS Data Protection Procedure.  This means data is only used for the purpose intended.

Information retention

We will keep your information for as long as you have a relationship with us. After it ends we will keep it where we may need it for our legitimate purposes – for example. to help us respond to queries or complaints, or for other reasons and responding to requests from regulators.

Transferring your information overseas

We do not transfer personal data to a country or territory outside the European Economic Area.  If the requirement to do so arises we will do so in accordance with data protection law

Your rights

You have a number of rights relating to your information e.g. to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint etc

Please contact our Data Protection Officer to request access to information we may hold about you by completing the Subject Access Form,

Under GDPR you also have the right:

  • to be informed of our collection and use of personal data, as well as the right to access this data and re-use it;
  • to rectify this data if it is inaccurate;
  • to ask us to delete any personal data we hold about you;
  • to restrict the processing of your personal data and to select which purpose it is used for.

Queries or complaints

TCS takes the security of personal data very seriously. Please let us know if you feel the collection or use of personal information is in any way unfair, misleading or inappropriate.

If you have any queries on the processes we use to collect or store data or have any suggestions on how we could improve our processes please do get in touch with our Data Protection Officer, Similarly, if you want to make a complaint about the way we have processed your personal information, we would first ask that you contact us directly to discuss this and allow us to remedy the situation. You are also able to lodge a complaint with the Information Commissioner Office (ICO), the statutory body which oversees data protection law. Details of how to do this can be found on their website

Changes to this privacy notice

We keep our privacy notice under regular review and may periodically make changes to this notice. We recommend that you revisit this Privacy notice and our other policies on occasion to learn of any changes. This privacy notice was last updated on 1st May 2018.

How to contact us

If you have any questions or concerns regarding this privacy policy, contact our Data Protection Officer on

This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and sets out the steps that Total Care Security Ltd has taken and is continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.

Modern slavery encompasses slavery, servitude, human trafficking and forced labour. Total Care Security Ltd has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chain.

Our business

Total Care Security offer Security solutions, Guarding and CCTV, to construction and utilities sector

Our high risk areas

We understand that our biggest exposure to Modern Slavery is in our product supply chains, and we have a responsible purchasing procedure in place to mitigate this.

Our policies

We operate a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. These include:

  1. Responsible purchasing procedure. This sets out the organisation’s stance on modern slavery.
  2. Recruitment and vetting policies. We operate a robust recruitment and vetting policies, including conducting eligibility to work in the UK checks for all contractors to safeguard against human trafficking or individuals being forced to work against their will.
  3. Whistle blowing policy. We operate a whistle blowing policy so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chain, without fear of reprisals.

Our suppliers

Total Care Security operates a supplier policy and maintains a preferred supplier list.

We conduct due diligence on all suppliers before allowing them to become a preferred supplier. Our responsible purchasing procedure forms part of our contract with suppliers and they are required to confirm that no part of their business operations contradicts this policy.

In addition to the above, as part of our contract with suppliers, we require that they confirm to us that:

  1. They have taken steps to eradicate modern slavery within their business
  2. They hold their own suppliers to account over modern slavery
  3. (For UK based suppliers) They pay their employees at least the national minimum wage / national living wage (as appropriate)
  4. (For international suppliers) They pay their employees any prevailing minimum wage applicable within their country of operations
  5. We may terminate the contract at any time should any instances of modern slavery come to light

Training and awareness

We make our procurement/buying teams aware of the policies in place so that they understand the signs of modern slavery and what to do if they suspect that it is taking place within our supply chain.

Approval for this statement

This statement was approved by the Board of Directors