1. Customer focus
Customers and their requirements dictate much of our strategy. We understand our customer’s needs and strive to meet or even exceed them.
2. Leadership
Our management team has a clearly communicated vision and constancy of purpose that covers our strategy, direction, environment, and culture.
3. Involvement of people
It is our people who actually provide the frontline customer service, so we ensure that they are encouraged and involved.
4. Process approach
We manage virtually all our business activities and resources through processes that enable greater efficiencies.
5. System approach to management
We view all business activities and inter-related processes as an integrated system, to encourage greater efficiency and effectiveness.
6. Continual improvement
We are continually working to improve quality and performance.
7. Factual approach to decision-making
Any key decisions made about direction or strategy is based on sound data that has been gathered via predetermined business measures.
8. Mutually beneficial supplier relationships
We treat supplier relationships as interdependent partnerships that provide mutual benefits to both sides
Achilles
Total Care Security has been approved by Achilles sustainable procurement services. They work to identify, qualify, evaluate, and monitor suppliers on behalf of major organisations Worldwide, so reducing risk in the supply chain.
This accreditation saves you time by providing independent confirmation and reassurance that we comply with minimum requirements including Health and Safety, Quality, and Environmental capabilities.
City & Guilds
We are pleased that our training centre is accepted as part of City & Guilds – the UK’s leading vocational awarding body.
Established in 1878, City & Guilds have a long and distinguished past in vocational education. They offer over 500 qualifications in 28 industry areas, operate in around 100 countries, and provide over 50% of all NVQs with over 1.8million learners every year.
www.diplomainfor.org.uk
Security Industry Authority (SIA)
The SIA exists to manage the licensing of the private security industry as set out in the Private Security Industry Act 2001. They also aim to raise standards of professionalism and skills within the private security industry and to promote and spread best practice.
All our operatives are licensed by the SIA, in accordance with current legislation. We call our own training ‘SIA Plus’, because it exceeds SIA minimum standards, and prefer to recruit operatives from our own qualified students so we can trust them to perform to the high standards we expect: www.diplomainfo.org.uk
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